Examples of ctq in software

Ctq trees help businesses take customer needs and drill down to specific, actionable requirements for products or processes. Ctq tree is a six sigma tool that is based on diagrams and helps to manufacture and provide superior quality products to customers. Drivers are the parameters on which a customer judges the quality of. Ctq or critical to quality describes productservice attributes which are. However, you dont necessarily need to implement six sigma to benefit from a ctq tree. Operational definitions of the flowchart steps are. I consistently wait too long to speak to a representative.

Ctqs are parameters that define in business words, the requirements of the. Critical to quality tree example click on image to modify online when to use a ctq tree. In this bright hub article, learn what a ctq tree is, as well. Critical to quality ctq is the quality of a product or service in the eyes of the voice of the customer voc use. For example, the measurable requirement for the driver, must display properly on smartphone web browsers, might be for the website to display as required on. It is a good idea to identify the critical to quality parameters as they relate to what is important to the customer at large.

The kano model is a tool that can be used to prioritize the critical to quality characteristics, as defined by the voice of the customer, which i will explain in greater detail below. After speaking with potential customers, one of the critical needs she identifies is good customer service. Software quality metrics you need to know duration. If youve implemented dmaic methodology, ctq trees fall under the define stage. Customer ctqs defining defect, unit and opportunity isixsigma. A process characteristic or component that has a direct effect on whether the overall process or product is perceived by the customer to be of acceptable quality. Before you begin with preparing a ctq tree you have to. Here are some performance requirements weve identified for each quality driver above. The first step in creating a ctq tree is to find out what a customers functional requirements are for a product. Ctq tree example and explanation ctq is the abbreviated term for critical to quality. Ctq tree is a six sigma tool that is based on diagrams and helps to manufacture. On the basis of this case study, well prepare a ctq tree for one of the critical customer requirements. A ctq tree takes the form of a simple diagram that helps project teams identify, list and zeroin on what is most important to the customer. Comfort customers want an air conditioner to work immediately when they turn it on.

How to make a critical to quality tree lucidchart blog. For example, an instruction such as improve customer service is too broad to do. A ctq tree is a six sigma tool used to identify the needs of the customer. For example, if the project is say a new standard of netbook, perhaps a customers requirement is that the netbook be light and small. For example, assume a company is planning to provide call center support for. So she uses a ctq tree to create a list of measurable performance requirements that will help her achieve this. Critical to quality ctq trees are used for the projection of customers needs on a specified product. Jesse is launching a store that sells baby clothing.

An example of a critical to quality tree diagram strategy tools from. A word or phrase that describes some aspect of the product or service. It is this authors opinion that two things should be monitored. They are often things that customers dont directly notice but produce results that customers demand. Find the steps to create a ctq tree and ctq tree examples. Need this is the starting point for understanding how to delight the client. Ctq examples including defect, unit and opportunity. How to use a ctq tree with six sigma villanova university.

These requirements can then be taken and used to deliver. A definition of how the product or services characteristic is to be quantified. Ctq trees are frequently used as part of the six sigma process. The three categories identified by the kano model are. Draw critical to quality trees with online critical to quality tree software.